OMO7 Asahikawa by Hoshino Resorts

This is a lovely warm hotel with characters. I think the hotel may have been refurbished from an old hotel/building before it became Hoshino's hotel as you can see some parts of the building and some features in the room is quite old fashioned and outdated. Nevertheless, it was tidy and clean and functions perfectly. Their staffs were all very friendly, they take the initiative to help out when my family wants to take a photo in the lobby, and without us asking, they made recommendations for restaurants nearby, which saved us time on researching on during the New Year time. I would definitely recommend this to anyone who are visiting Asahikawa and would go back to stay there again in a heart beat.

staff was nice and helped us with the check in process. The 3 beds room was spacious that we were really happy about it. Breakfast was good with a lot of choices e.g. waffles, sashimi rice. very modern design and newly renovated

Checking in was easy. The staff’s English was excellent, at the end of the stay I had misplaced the parking receipt from the beginning of the stay. The front desk staff physically walked out to the parking lot we used and called the parking company to let us out. She went above and beyond the customer courtesy I could have possibly asked for and let us out of the lot with no additional fees and was so polite even though it was clearly our mistake. The staff is amazing!

Check-in was smooth and hassle-free even though it was mainly machine operated (so typing name to find reservation & scanning passport by ourselves) In the lobby they provided free drinks/snacks at different times. We saw at check-in welcome drinks & free ice cream, at dinner time there was free champagne & wine. There was free coffee throughout the day! There was also a big map of the city centre at the lobby where a staff member can recommend activities & restaurants to you Rooms were spacious, their design was clever to have made space under the bed for storing suitcase. Loved the little sofa area for hanging around before and after a day out They don’t provide amenities inside the room, you get to pick/take what you need in an area next to check-in. Selection included pyjamas, toothbrush, toothpaste, body sponge, cotton buds/pads and a small drawstring pouch. As for the Kids, they provided pyjamas, slippers, toothbrush & toothpaste. Breakfast Buffet was delicious with a variety of dishes to choose from, including Western & Japanese (such as Waffles w/ salmon, eggs, sausages, selection of pastries & drinks, tofu) and had daily specials (tuna wasabi rice)

I would like to express my sincere gratitude for your hotel counter staff, Miss 河原凜. She is extremely helpful and patient in guiding us on the places of interest in Asahikawa and helping us booking the buses to the zoo and ski resort. I appreciate her kindness. Wonderful staff from a wonderful hotel!